By purchasing a ticket you confirm that you have read, understood and accept the following terms and conditions:
WEATHER/CANCELLATION
We (San Juan Cruises) does not guarantee that your tour will take place at the scheduled time. Scheduled tours may change without notice for a variety of reasons including, but not limited, to bad weather and technical disruptions. Scheduled departure and arrival times do not form part of your contract with us.
We reserve the right to cancel or change a tour or to replace any vessel at any time in the interests of passenger safety, passenger counts or any other reason. Weather and sea conditions can change quickly and this may alter the status of your tour at any time.
HEALTH/SAFETY
We may refuse to carry you if we, acting reasonably, are not completely satisfied that it is practicable and safe for you to participate in the tour. Before you make any booking you must tell us if you (including all participants in your booking) suffer from any illness, disease or other mobility or medical condition which may make it impracticable or unsafe for you or other passengers to participate in the tour, or if you think you could be affected by adverse sea and weather conditions.
All tours carry a degree of risk and by participating in the tour provided by us you are expressly assuming those risks personally and are, to the maximum extent permitted by law, releasing us and our officers and employees from any liability, claims, losses, damages or expenses caused by any event, including, but not limited to: personal injury or death, property loss or damage, acts which may be construed as negligent or accidental, any other loss, damage, suffering, emotional or nervous disorder.
To ensure maximum safety and enjoyment of the tour by yourself and other passengers you must follow all reasonable instructions given by our staff before, during and after the tour and you agree that you will ensure that any children in your care do the same. You are responsible for the safety and protection of your own personal possessions at all times.
Even if you have a booking, we may refuse to carry you if we reasonably believe that carrying you may put the safety of the boat or the safety or health of any person in the boat in danger or at risk, or if you have not obeyed the instructions of our staff or a member of the crew of the boat relating to safety or security, or if you require special assistance and you have not previously made arrangements for such assistance, or if you are drunk or under the influence of alcohol or drugs, or we reasonably believe you are in unlawful possession of drugs.
CHECK IN DEADLINE
Check-in deadlines apply and may be strictly enforced. To help us get your tour away on time, ensure you are at the departure point by the time specified. You may not be able to check-in after the check-in deadline. Arrival after the check-in deadline may result in you losing your tour and the entire fare paid. The boat will not be held for you if you arrive late at the departure point. We are not liable to you for any direct or indirect loss or damage you may suffer as a result of your late arrival at either check in or the departure point.
GUARANTEE
There is no guarantee that whales will be seen on your tour. In the event your tour does not sight a whale we will give you a voucher good for 50% off your next whale watching tour with us. This refund guarantee does not apply to Nature Cruises (i.e. tours not focused on Whale Watching)
SUMMARY OF FARE CONDITIONS
Online Bookings
The name San Juan Cruises will appear on cardholder statements for bookings made through this website.
Tour Cancellation
In the event that your tour is cancelled due to adverse sea or weather conditions a full refund will be given. Please note when booking through a third party sellers that your refund will be processed back to that point of sale & you will need to contact them directly.
Booking Cancellation or Changes
To cancel or change your reservation please contact us by:
Contact Information
Toll-Free: 800-443-4552
Local: 360-738-8099
Fax: 360-738-7685
Email: reservations@whales2024.com
Please Note:
- We will not charge a fee if you are change the date of your reservation with at least 24 hours notice (48 hours notice is required for 4th of July Fireworks cruise)
- No refunds will be given in the event of your failure to notify us of your cancellation 24 hours before the check-in time (48 hours notice is required for 4th of July Fireworks cruise)
- We accept VISA, MASTERCARD, AMEX, and DISCOVER credit cards!
AGREEMENT
By purchasing a tour ticket you are saying that you understand and accept the above terms and conditions and also that you:
(1) agree that your successors, executors, administrators and next of kin are bound by the terms and conditions;
(2) agree, to the maximum extent permitted by law, not to commence any litigation or proceedings in any country in relation to the risks and perils of the tour and to indemnify us against any such claims;
(3) consent to receive medical treatment in the case of injury, accident or illness during the tour and to indemnify us against any claims in respect of this treatment;
(4) agree that any photographs, films, sound, video or other recordings taken of events or people by anyone during the tour will not be used in any promotion or advertising without our consent, however, we may use such images or recordings at our complete discretion without any prior approval;
(5) confirm that the email address you have provided belongs to you or is authorized for your use and that you consent to us sending to you, from time to time and until such time as you unsubscribe, marketing information (including surveys) in relation to our business and your experience with us;
(6) agree that this Agreement is governed by United States law and the exclusive jurisdiction of the United States courts.
PRIVACY POLICY
Please see our Privacy Policy here.
